I contacted Roland Thomas and he came and gave the pharmacy a thorough evaluation. We discussed where I wanted the drive-thru window, where I needed a private consultation room, and another office. A week or so later, he sent me the first draft rendering of the new layout, and I was blown away! The layout was nothing I could have ever envisioned myself! Our customers cannot believe the transformation, and my employees seem to really appreciate their new home as well. I feel this was one of the best decisions I've made since owning the pharmacy. Roland said that adding a drive-thru usually saw a 10% jump or greater in sales. I was skeptical of that big of an increase, but in Quarter 4, I filled 1,700 more prescriptions than the same quarter of the previous year! This equals a 10% increase in just prescription count, not counting the additional non-prescription sales we've added. I would recommend any pharmacy owner contemplating remodeling or just updating to call Roland Thomas. I felt as though he had my best interests in mind, and I am very satisfied with the job that he and his team did for me.
Adam Moore, PharmD