book review posted at amazon.com
“INDEPENDENT PHARMACY STEPS to GREATER SUCCESS” by Roland G Thomas
Everyone interested in opening a pharmacy should read this no-nonsense, straightforward easy to understand guide. It’s indispensable. The writing is very conversational in nature and the writer holds nothing back. He is a very wise man and you can tell he truly wants to help the pharmacist who wants to make a go of owning their own pharmacy. He holds his profession in the highest regard and wants nothing but the best for his Tribe. I learned so much from this book.
by : Mary Sheehan, R.Ph. www.prescriptionforhappiness.com
Dear Mr. Thomas,
I thank you from the bottom of my heart for your book “Independent Pharmacy Steps to Greater Success”. The value of your advice is priceless for a startup pharmacy. I found a location in a retail plaza. After going through chapter twenty-five in your book, I started to have doubt. Looking forward to hearing back from you. I really need your help.
Ahmed Nofal, R.Ph.
The following is an excerpt from The Independent Pharmacist’ April 2016 post:
“This book is an important resource for pharmacy owners that want and need their pharmacy to thrive under current market conditions. Thomas succinctly conveys what he has learned in his 40+ years of experience in pharmacy planning into 34 short chapters that will surely help your pharmacy succeed.”
Go to www.theindependentpharmacist.net for a detailed independent review of “Independent Pharmacy Steps to Greater Success”.
I contacted Roland Thomas and he came and gave the pharmacy a thorough evaluation. We discussed where I wanted the drive-thru window, where I needed a private consultation room, and another office. A week or so later, he sent me the first draft rendering of the new layout, and I was blown away! The layout was nothing I could have ever envisioned myself! Our customers cannot believe the transformation, and my employees seem to really appreciate their new home as well. I feel this was one of the best decisions I've made since owning the pharmacy. Roland said that adding a drive-thru usually saw a 10% jump or greater in sales. I was skeptical of that big of an increase, but in Quarter 4, I filled 1,700 more prescriptions than the same quarter of the previous year! This equals a 10% increase in just prescription count, not counting the additional non-prescription sales we've added. I would recommend any pharmacy owner contemplating remodeling or just updating to call Roland Thomas. I felt as though he had my best interests in mind, and I am very satisfied with the job that he and his team did for me.
Adam Moore, PharmD
Roland, I appreciate all you have done for me over the years. I love my pharmacy layout which you are responsible for helping create and bringing to life.
PharmD Stanley Specialty Pharmacy
PCAB Accredited Compounding Pharmacy Charlotte, NC
Roland was extremely helpful with our new pharmacy build out. Not only did he help us with the custom casework for our space, he also helped to design the layout of our pharmacy. Despite being on the other side of the country Roland was always available for us to talk with and also responded to emails very promptly. In the construction world it often feels like contractors are only concerned about the money side of things, but Roland is definitely outside this mold. He worked with our budget and helped us to get the best product for the best price possible. His customer service continues well beyond the job with follow up emails and phone calls to make sure everything is going well. We highly recommend any company which Roland Thomas represents.
Sean Barclay, PharmD, BCPS
Meta Pharmacy Services Las Vegas, Nevada
Mr.Thomas is an expert in his field. We are so glad to have worked with Mr.Thomas for our pharmacy’s needs. He was able to tell us exactly how our layout should be to meet standards and his advice was vital to our pharmacy start up. His knowledge and experience in this field is unsurpassed and we are grateful for all of the information he provided us. He is truly an expert and we look forward to working with him for our future pharmacy needs.”
Julya Friedman, Pharm.D.
GPS Pharmacy Solutions Matthews, North Carolina
On behalf of Xubex Community Pharmacy, I would like to thank you and your staff for the wonderful job you’ve done setting up our new store. It was a great experience and your thought on the project and the attention to the details made this project a success. We are extremely happy with the design and the layout of the store. Your efforts made this job painless and we appreciate your hard work. We would most definitely use your services for future stores.
Mehrdad Hariri, R.ph., C.Ph.
Hi Roland, Hope all is going well for you. We continue to get a ton of compliments on our store in Greenville. Thank you for doing such a great job.
PharmD, MBA Owner Sweetgrass Pharmacy and Compounding
new hand book
This book covers topics not previously published by others.
There will be critics as this book condemns ideas and programs that are widely promoted today. This low budget book does not address administrative issues such as permitting, compliance, pricing and many other important components that have been published by others….such as NCPA.
Pharmacy Associations such as NCPA and others have published much about how to “operate a pharmacy” from an administrative point of view but none have fully addressed some of the topics I discuss in this book. Since I could not locate one that did so, I felt compelled to publish one myself which comes from my forty plus years experience.
Before one considers pricing strategy, which computer system to use, compliance and other regulatory issues; add those to a long list of other important administrative decisions, none will matter unless you fully address other detrimental factors that can lead to success or failure. Here are some topics outlined in the book:
a. The importance of developing a realistic business model and business plan before moving forward
b. Location evaluation goes far beyond demographics alone
c. Why proper exterior identification along with high visibility and exposure are crucial
d. Free-standing buildings offer many advantages over strip centers and business districts
e. The pros and cons of leasing or purchasing the property
f. Understanding total costs before formalizing long-term agreements
g. Convenience factors that determine where customers are most likely to shop
h. How pharmacy size and shape can affect the bottom line
i. Proper space utilization
j. How workflow and traffic flow impact efficiency and net results
k. The difference in Layout and Design concepts and how they should work together
l. Merchandise categories that enhance professionalism and those that I feel should not be displayed
m. The importance of differentiating your pharmacy from the chains and big box stores
n. Providing compounding, MTM, patient services and other ways that draw new customers and continue to bring existing ones back
o. Design flaws that not only cost much more but cause adversity
p. How an empty appearance can give a bad impression
q. Investing in new fixtures is a much wiser investment than buying used
r. Good and bad displays, merchandising techniques that work for you and not against you
s. Selecting the best colors for the displays and the non-selling areas
t. Why angular or circular displays waste space, cost more and handicap future changes
u. Why the future for Independent Pharmacies is favorable for those who take advantage of the increasing role that pharmacists play in our health care system
By Roland G Thomas, Pharmacy Planning Consultant