As I was editing the final proof for my handbook in 2013, I added an insertion in Chapter Eleven that covered the challenges when opening a unique business. About one mile from my residence, a new retail store had just opened its’ doors. I visited that store and it was very impressive inside and out. Here is a quote from that chapter: “Just recently, a Grocery store for Babies has opened in our city. I’m not sure that I would Invest in a business that is so unique. I hope it will become successful, and perhaps it has been tested in another market. I also hope the owner has perseverance and the financial backing it may take to reach a break-even Point.” The store closed in about one year. The owner probably invested $300K in upfitting the building. It has since been demolished and the photo shows the property where a car wash is under construction.
If you Google pharmacy designs on line you will find a wide variety of designs. Wood may look better initially than metal but the purpose of any display is to sell more products. There is no evidence that wood shelves will sell more products. In fact, I think otherwise based on previous studies. Aside from being more expensive, wood shelves do not have built-in price tags or label holders. If you need an additional shelf, the cost goes way up because most wood shelving is labor intensive. Modular type metal shelving cost much less, have label holders on the front edge for standard 1.25” shelf labels provided by most suppliers. Metal shelves have brackets welded to the shelf and may be slanted and have holes to accommodate wire binning where needed. I have owned a custom wood shop and a fixture company that provided both wood and metal. Another often over-looked advantage of metal shelving is when adjustments are required the task is much easier to accomplish. If you need additional shelves they will look like the existing. Neutral colored metal shelves draw no attention to the display. Laminated wood tops, gates, end panels, checkout counters and accent areas can be wood grain. Since our company sells neither we do not profit from either as we provide total transparency to existing and new pharmacy owners. More details are outlined in Chapter 28 in my Book shown on our Book References page.
Whether a small or large pharmacy, or a non-sterile compound lab, planning and designing a new pharmacy or renovating an existing one is a complex and complicated process. There are many steps that must be followed in a proper sequence and details that need attention in order to create a welcoming and efficient pharmacy that customers will be eager to visit time and time again.
Research and studies have shown that the layout of an Rx’s and Scripts department can have a direct impact on many aspects of its’ day to day operations, including both employee efficiency and customer satisfaction. The better designed the layout, the more efficient the employees—and the happier the customers. There are many ways you can improve the pharmacy workspace. Let’s take a closer look at 2 tips that will benefit your pharmacy as a whole.
1. CREATE A PERSONALIZED BUSINESS MODEL AND BUSINESS PLAN
that fits your passion, industry trends and the local environment. This will be a time-consuming task but well worth the effort. Each facet will have a lasting impact on your business. Your business model will include all the departments and services you plan to provide and be helpful in selecting the right amount of square footage required. Lenders will definitely require a comprehensive business plan.