Research and studies have shown that the layout of an Rx’s and Scripts department can have a direct impact on many aspects of its’ day to day operations, including both employee efficiency and customer satisfaction. The better designed the layout, the more efficient the employees—and the happier the customers. There are many ways you can improve the pharmacy workspace. Let’s take a closer look at 2 tips that will benefit your pharmacy as a whole.
Tip #1: Make sure everything is within reach behind the scenes
The first step to improving your pharmacy layout is to ensure that the workspace for your employees has the right space allocation; this means that everything in the workspace should be placed with improved efficiency in mind. In a pharmacy setting, you will want to ensure that employees have access to everything they need within a few steps. This may sound strange to so many pharmacies that have far too little space but it’s true that the Rx department can also be too large. If the main dispensing area is too wide and lacks depth or if employees have to constantly go into a different room or the other side of the room when they need to get bottles, labels, and products, it will slow them down and have an adverse effect on proper workflow.
Tip #2: Make sure there is a designated space behind the dispensing counter
One of the biggest pharmacy design mistakes that people make is not ensuring that there is an open setting for the pharmacist behind the counter, rather than behind a window or screen in an independent pharmacy. The workspace should be placed where the pharmacist can interact with the customer personally, which increases customer satisfaction and makes them feel more welcome as a whole. In addition, this makes it easier on the pharmacist who can be at their computer and input necessary information, check new and refill scripts that techs provide without having to leave the area. This does not mean that the patient can get real close but should be within sight and close enough that the pharmacist can acknowledge the presence of the customer. The exception to this rule is that the pharmacist may need to move to another area for private consultation, administering injections or providing other patient services not directly related to filling prescriptions. As the role of the pharmacist continues to expand, providing patients more services than filling prescriptions, that trend will continue to have a direct effect on the layout and design.